Reference

Terms & Conditions That Govern Your Account

These Terms & Conditions form the complete agreement between you and idnscore login the moment you open an account — covering how your wallet works with DANA, OVO…

Account EligibilityPayment Rules: DANA, OVO, GoPay, QRISWithdrawal ConditionsAccount Suspension PolicyGoverning Jurisdiction
idnscore login Terms & Conditions That Govern Your Account
HUBUNGI TIM KAMI

Reach Us About Any Terms Query

Team online

Live Chat — 24/7

Our live chat channel is open around the clock. For terms-related questions — account restrictions, withdrawal holds, or clause clarifications — our agents respond within two minutes any hour of the day, including weekends and public holidays in Indonesia.

Email Support

Send a detailed terms or account-rights query to our support address and receive a written response within six hours. Email is the preferred channel when you need a documented record of the answer, particularly for account-suspension or wallet-freeze disputes.

WhatsApp Contact

For quick terms clarifications — such as confirming QRIS deposit caps or checking withdrawal hold periods — reach us on WhatsApp. Agents are available from 08:00 to 24:00 WIB daily, including from Makassar on the WITA timezone equivalent.

KEAMANAN DAN INTEGRITAS

How We Uphold These Terms for You

Every clause in our Terms & Conditions is backed by operational practice — not just policy text.

Account Data Retention

We retain your account data — transaction history, session logs and identity records — for the period required by applicable Indonesian regulations. You may request a data summary at any time through our live chat or email channel within six business hours.

Cookie Policy

Our platform uses session and analytics cookies to keep your lobby state, wallet chip row and language preference intact across page loads. You can manage or clear cookie permissions through your browser settings at any time without losing your account.

Account Security Practices

Account access is protected by encrypted login sessions and optional two-step verification via your registered mobile number. If we detect an unusual login pattern — such as a new device or a different city — we will prompt identity confirmation before granting access.

Withdrawal Verification

Every withdrawal request is checked against the account's deposit history and wallet ownership records before release. GoPay and OVO payouts are processed within one hour of verification; bank transfer withdrawals clear within three hours under normal conditions.

Terms Amendment Process

When we revise these Terms & Conditions, we publish the updated version on this page and send a notification to your registered email address. The change takes effect 48 hours after the notification is sent, giving you time to review before it applies to your account.

Requesting Changes or Closure

You may request account data corrections or initiate account closure by contacting support through live chat or email. Closure requests are processed within 72 hours; any pending wallet balance must be withdrawn to your DANA, OVO, GoPay or QRIS account before closure completes.

Your Terms & Conditions Questions Answered

Below are the questions we hear most often about these Terms & Conditions — from account eligibility and wallet rules to how you request changes or dispute a decision. If your question is not covered here, our live chat team is available 24 hours a day.

These terms apply from the moment you complete account registration. Every action after that point — depositing via DANA, placing a wager on Aviator or Dragon Tiger, requesting a withdrawal — is governed by the version of these terms published on this page at that time.

We can update the terms at any time, but we always notify your registered email 48 hours before a change takes effect. If you continue using your account after the effective date, that counts as acceptance of the revised terms. You may close your account if you disagree.

If your account is suspended under these terms, your wallet balance is frozen pending review. Once the review concludes — typically within five business days — any cleared balance is returned to your DANA or OVO account, unless the suspension results from a verified terms breach.

Send a data-access request via email or live chat with your account ID. We will compile and deliver your transaction history, session logs and identity records within six business hours, in line with the data retention clause of these Terms & Conditions.

Yes. Access to specific game rooms — including Live Casino tables, Fish Hunter and Super Bingo — depends on local law and the region from which you connect. These terms do not override applicable Indonesian regulations; where a conflict exists, local law takes precedence.

Contact our support team via live chat or email with your account ID and a description of the disputed decision. We log every dispute and provide a written response within 24 hours. For complex cases involving QRIS or GoPay transaction records, resolution may take up to five business days.

Submit an account-closure request through live chat or email. Withdraw any remaining balance to your DANA, OVO, GoPay or QRIS account first, as balances cannot be transferred after closure. The account is deactivated within 72 hours of the confirmed request.