Reference

Your Rights and Our Legal Commitments

idnscore login lays out every legal obligation and user right in plain language so you know exactly where you stand before you open an account.

Jurisdiction-Aware PolicyData Privacy ProtectedAccount Security EnforcedDANA & OVO Compliance24-Hour Policy Access
idnscore login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

Our compliance team handles policy queries separately from general support. Whether you are in Semarang or anywhere else across Indonesia, you can reach the right team through the channels below — each staffed by personnel trained specifically on account rights and data law. Response times are tracked and we aim to acknowledge every legal query within two business hours.

Team online

Live Chat (Policy Team)

Connect with our policy-trained agents via live chat from 07:00 to 23:00 WIB, seven days a week. Agents can pull your account record and address data or access questions in real time.

Email — [email protected]

Send detailed legal enquiries, data-access requests or formal dispute notices to our dedicated legal inbox. We aim to respond within two business days with a case reference number.

Account Settings Panel

Log in, navigate to Account Settings, then select Privacy & Legal to submit a data-export request, close your account, or flag a policy concern directly without contacting an agent.

ACCOUNT & DATA STANDARDS

How We Handle Data, Cookies and Account Security

Every protective measure we apply to your account is documented in the policies below.

Data Storage Location

Your account data and transaction history — including DANA, OVO, GoPay and QRIS records — are stored on servers within encrypted data centres. We do not host personal data in jurisdictions outside our operational scope without your explicit consent.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences at any time via the Cookie Settings link in the page footer — no technical knowledge required.

Account Security Controls

Two-factor authentication is available on every account and strongly encouraged during login. Failed login attempts beyond five in a row trigger a temporary account lock, and our security team is alerted automatically within 60 seconds.

Data Retention Schedule

We keep identity-verification documents for the period required by Indonesian financial regulation, then delete or anonymise them. Transaction logs tied to GoPay and QRIS withdrawals are retained for five years and available to you on request.

Who to Contact for Changes

To update personal details, correct inaccurate records, or withdraw consent for marketing communications, write to [email protected] with your account ID. Changes are processed within three working days and confirmed by email.

Requesting Data Deletion

Submit a deletion request via Account Settings or by emailing our legal team. We will confirm receipt within 24 hours and complete deletion or anonymisation within 30 days, except where retention is required by law.

Answers to Common Legal and Policy Questions

The questions below reflect what we actually receive from Indonesian account holders about their rights, data handling, and policy terms. If your question is not covered here, our policy team is reachable via live chat from 07:00 to 23:00 WIB or by email at [email protected].

Access depends on local law. We encourage you to review the regulations in your region before opening an account. Where local law permits, you can register and access the full lobby, including all deposit methods such as DANA, OVO, GoPay and QRIS.

We collect your name, email address, date of birth, and identity document details during account verification. Payment method identifiers linked to DANA or OVO transactions are also logged and stored securely against your account ID.

Transaction records — including DANA deposits, GoPay withdrawals, and QRIS transfers — are retained for five years in line with Indonesian financial regulation. After that period, records are anonymised unless a legal hold is in place.

Log into your account, go to Account Settings, then Privacy & Legal, and select 'Request Data Export'. Alternatively, email [email protected] with your account ID. We will send a secure download link within five business days.

We use session cookies for login continuity and optional analytics cookies for page performance. Open Cookie Settings in the page footer to view or change your preferences at any time. Disabling analytics cookies does not affect your account access.

Email our legal team at [email protected] with your account ID, the date of the disputed transaction, and a brief description. We assign a case reference within two business hours and aim to resolve disputes within five business days.

Yes. Submit a deletion request through Account Settings or by emailing our legal team. We confirm receipt within 24 hours and complete the process within 30 days. Some records may be retained where Indonesian law requires it, and we will tell you which ones.